Digital Products (Instant Download Files)
All digital items are final sale and non-refundable. Due to the nature of digital products, once your payment is completed, your files are delivered instantly and cannot be returned, exchanged, or revoked. Because of this, we are unable to offer refunds, cancellations, or exchanges on digital purchases.
If you experience any issues downloading your files or believe there is a problem with your purchase, please contact us. We are happy to assist you and ensure you receive access to your files successfully.
All digital items are final sale and non-refundable. Due to the nature of digital products, once your payment is completed, your files are delivered instantly and cannot be returned, exchanged, or revoked. Because of this, we are unable to offer refunds, cancellations, or exchanges on digital purchases.
If you experience any issues downloading your files or believe there is a problem with your purchase, please contact us. We are happy to assist you and ensure you receive access to your files successfully.
Physical Products (Made-to-Order Items)
All physical items are made to order and are final sale, meaning we do not accept returns or exchanges. We encourage you to review all product details carefully before purchasing. If you have any questions about sizing, materials, or design, please reach out prior to placing your order—we’re happy to help!
All physical items are made to order and are final sale, meaning we do not accept returns or exchanges. We encourage you to review all product details carefully before purchasing. If you have any questions about sizing, materials, or design, please reach out prior to placing your order—we’re happy to help!
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos of the issue.
After this timeframe, we may not be able to offer a replacement or resolution.
If a return is approved:
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos of the issue.
After this timeframe, we may not be able to offer a replacement or resolution.
If a return is approved:
- Buyers are responsible for return shipping costs
- Items must be returned in their original, unused condition
- If the item is not returned in original condition, the buyer is responsible for any loss in value
Important Notes:
- We do not accept cancellations once an order has been placed for a custom or personalized item
- Shipping costs are non-refundable
- We are not responsible for delays caused by carriers once the order has been shipped
